CUSTOMER SERVICE

Do you have a question? Contact our customer service and we will try to respond within 24 hours, 7 days a week.

Monday - Friday: 8:00 - 18:00
Saturday - Sunday: 8:00 - 16:00

✉️ info@Gondaroo.com

Gondaroo

Step into the world of style with Gondaroo - your ultimate destination for the latest trends at great prices! Get lost in our amazing sales, where luxury and affordability go hand in hand. At Gondaroo, we're not just trendsetters, we're also kind to your wallet. Discover a plethora of stylish finds and start your shopping adventure today! Dive into fashion, embrace style and discover a new level of affordable elegance.

At Gondaroo, we strive to keep prices affordable so you can dress in style without emptying your wallet, and since we take care of the shipping costs, your latest fashion finds will be delivered to your door at no extra cost.

Frequently asked questions

How can I return my order?

Are you not satisfied with your order? Before you open a complaint in the PayPal portal, please contact info@Gondaroo.com, write DISPUTE as the subject and tell us what's going on. These emails are treated with the highest priority and will resolve your issue faster than opening a complaint in the PayPal portal!

The expected delivery time has been exceeded. Where is my order?

In 99 percent of cases, orders are delivered within the expected delivery time.

Unfortunately, an order may be delayed in the delivery process.

You can request a status via email from our customer service. Include your order number and send the email from the same email address where you placed the order.

Before opening a dispute in the PayPal portal, please contact info@Gondaroo.com with the subject: DISPUTE and tell us what's going on.

These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the PayPal portal!

When can I expect to receive my order?

We don't think you should pay too much for a desired product, so we send the products directly from the supplier.

This saves on shipping, storage and packaging costs and allows us to offer products at a reasonable price.

The timeframe for order fulfilment is divided into several parts:

Processing time: The order is approved, quality checked and packed. All orders are sent to the fulfillment centre for shipment within 48 hours of placing the order.

Delivery time: This is the time it takes to ship the goods from the dispatch centre to the final destination.

Delivery time is usually 8-16 working days.

Not satisfied with your order?

Are you not satisfied with your order? Before you open a complaint in the PayPal portal, please contact info@Gondaroo.com with the subject: DISPUTE and tell us what's going on.

These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the PayPal portal!

Where can I find my Track & Trace code?

You can track your parcel with your 4- or 5-digit order number (#xxxxx) and your email address.

Click here to track your order.

The Track & Trace code shows no information, how is that possible?

Track & Trace information is available from the moment your parcel arrives at the carrier. Please note that delays may occur and that it may take a little longer for the information to be transferred to your order.

  • FREE shipping

    Orders in Australia are always free of charge and insured with track & trace and shipped the next day.

  • MONEY BACK GUARANTEE

    We offer a 100% money back guarantee within 14 days of receiving your order.

  • Customer service

    Our customer service team is at your service 7 days a week!